Conditions d’utilisation

Our Policies

Thoughtfully made. Beautifully considered.

At MISAMU, we believe that every piece should be as special as the woman who wears it. From our bespoke couture creations to our ready-to-wear collections, we are committed to providing a thoughtful and exceptional experience.

Please take a moment to familiarise yourself with our policies before placing an order.

1. Orders & Payments

All orders are subject to availability and acceptance by MISAMU.

Ready-to-Wear & Beauty

  • Full payment is required at checkout.
  • Once your order has been accepted, you will receive an order confirmation by email.
  • If an item becomes unavailable after purchase, we will contact you and arrange a refund.

Bespoke Couture & Made-to-Measure

  • All bespoke orders begin with a consultation to discuss your design, measurements, requirements and timeline.
  • A non-refundable deposit of 50% for is required to secure your booking and begin production, subject to your statutory cancellation rights.
  • The remaining balance must be paid [insert payment deadline] before collection or dispatch.
  • Production will begin once the design, measurements, price and agreed terms have been confirmed.

2. Bespoke & Made-to-Measure Orders

Every bespoke MISAMU creation is thoughtfully designed and produced according to the individual client’s requirements.

  • Clients are responsible for providing accurate measurements and relevant design information.
  • Any changes requested after the design has been approved may incur additional charges.
  • Significant design changes may affect the agreed completion date.
  • Fittings may be required to achieve the desired silhouette and finish.
  • Additional alterations outside the agreed design or measurements may incur additional costs.

As each bespoke piece is created specifically for you, personalised and made-to-measure garments are generally not eligible for change-of-mind returns or cancellation once a binding order has been placed, where the applicable legal exemption applies.

This does not affect your statutory rights if an item is faulty, not as described or otherwise fails to meet legal requirements.

3. Production & Lead Times

Our garments are created with care and attention to detail.

Ready-to-Wear: Estimated dispatch times are displayed on the relevant product page or communicated during checkout.

Made-to-Measure: Production timelines are confirmed following your consultation.

Bespoke Couture: Completion dates are agreed individually, taking into consideration the complexity of the design, fabric availability and fitting requirements.

We aim to meet all agreed timelines. Should an unexpected delay arise, we will communicate with you as soon as possible and explain the available options.

4. Cancellations

Ready-to-Wear

Eligible online orders may be cancelled in accordance with the statutory cancellation period and our returns procedure.

Bespoke Couture

Because bespoke garments are made specifically for each client, cancellation arrangements will be confirmed in writing before an order is accepted.

Where the statutory change-of-mind exemption applies, any deposit retention or cancellation charges will be subject to the agreed contract terms and applicable consumer law.

If MISAMU is unable to fulfil an order, we will contact you to arrange an appropriate resolution, including a refund where required.

5. Fittings & Alterations

For bespoke and made-to-measure garments, fittings form an important part of the creation process.

  • Clients are expected to attend scheduled fittings on time.
  • Please provide at least [24/48] hours’ notice if you need to reschedule.
  • Alterations necessary to meet the agreed design and measurements will be addressed in accordance with your contract and statutory rights.
  • Changes to measurements, fit preferences or design requested after approval may result in additional charges.

Please inform us promptly of any significant measurement changes during the production period.

6. Garment Care

Every MISAMU piece deserves thoughtful care.

Care instructions are provided with garments where appropriate. We recommend following these instructions to preserve the quality, structure and longevity of your purchase.

For delicate couture pieces, professional specialist cleaning may be recommended.

7. Colour & Product Representation

We make every effort to display our products accurately.

However, colours may vary slightly depending on screen settings, lighting and the natural characteristics of fabrics.

For handmade and individually crafted garments, minor variations may occur. Such variations do not affect your statutory rights where an item does not conform to its description or agreed specifications.

8. Privacy & Customer Information

We respect your privacy and are committed to handling your personal information responsibly.

Information provided during consultations, purchases and customer enquiries is used to process orders, provide our services and communicate with you.

Please refer to our separate Privacy Policy for information about how we collect, use, store and protect personal data and your rights under applicable data protection law.